Contact FashionViral

We read every message. Tell us what you need and we will get back to you by email.

How can we help?

General support

Have a question about how FashionViral works, a page that does not load properly or a suggestion for a mall, outlet or boutique we should cover? Choose "General support" in the form below. We are always happy to hear about a favourite shop that deserves a page.

For help with the FashionViral iOS or Android app, tell us your device, its operating system version and what happened. A screenshot sent by email to [email protected] helps us find the problem faster.

Please note that we cannot answer questions about a store's prices, stock, orders, deliveries or returns, because we do not sell anything ourselves. For those, contact the store directly using the phone number, website or social links on its page.

Business listing updates

Business owners and managers can ask us to update the information on their page: the address, opening hours, phone number, website or social links, photos, the brands and services on offer or the description of the place. Choose "Business listing update" and include:

  • the link to your page on FashionViral;
  • what should change, and the new information;
  • where we can confirm it, such as your official website, social media account or business profile.

To add a place that is not listed yet, please use the Add Your Business form, which asks for the details we need to review it.

Report incorrect information

Shoppers help us keep the guide accurate. If you notice a wrong address, a business that has closed or moved, two pages for the same place, or stores and services that are no longer there, choose "Report incorrect information" and tell us the page and what you saw. A photo or a link that confirms the change helps us act faster. We check every report before we update a page.

Claim a business

If you own or manage a place that already has a page, you can claim it. A claimed page lets us know who to contact about updates and makes it easier for you to keep its details current. Choose "Claim a business" and send us a way to confirm your role, for example:

  • an email sent from your business's official email address or domain;
  • a link to the business's official website or social media account that shows your contact details;
  • a trade licence or similar document in the business's name.

We use this information only to verify your claim. Once it is confirmed, you can send updates for your page at any time.

Partnerships

We welcome editorial collaborations, content partnerships and business development conversations with brands, malls, tourism boards and media. Choose "Partnerships" or write to [email protected] with a short description of your idea, your organisation and your timeline. Press requests and interview enquiries are welcome through the same channel.

Partnerships never change how places are selected, ranked or described in the guide, and sponsored content, where there is any, is always clearly labelled.

Choose "Privacy or legal request" to ask for access to, correction of or deletion of your personal data, to object to how it is used, to request the removal of content or to report a copyright or trademark issue. Please include:

  • your name and the email address you used with us, if any;
  • the page or content concerned;
  • what you are asking for and, for a copyright or trademark issue, a description of your rights.

We may ask you to confirm your identity before acting on a data request. Our privacy policy and terms of use explain these processes in more detail.

How to get a faster answer

  • Choose the topic that matches your request, so it reaches the right person.
  • Include the link to the page concerned when your message is about a place in the guide.
  • Use an email address you check regularly; we reply by email only.
  • Send one message per request: replying to our email keeps everything in one thread.

We read every message and reply as soon as we can. Requests about personal data are answered within the time the law requires.

Our details

  • Fashionviral Ltd
  • Al Sufouh 2, Al Sufouh, Dubai, United Arab Emirates
  • Email: [email protected]

Send us a message

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Common questions

Can you tell me whether a store has a product in stock?

No. FashionViral is a guide, not a shop, and we do not have access to stores' stock or prices. Contact the store directly using the details on its page; many shops answer quickly by phone, WhatsApp or Instagram.

How long does it take to update a page?

Once we have checked a change, it is published the next time the guide is updated. Changes we can confirm from an official source, such as a business's website or social media account, are the quickest to process.

Can you remove a negative review or change a rating?

No. Ratings and review summaries reflect what shoppers say, and they cannot be edited, removed or bought. If a review contains personal data, abusive language or false statements about you, tell us and we will look at it.

Can I suggest a place that is not my business?

Yes. Tell us the name and the location of the place, and why shoppers would like it. We review every suggestion against the same criteria as business requests.

Do you have a phone line?

We handle all requests in writing, through the form below or by email. That way there is a record of every request, and the person best placed to help can answer it.

Can I advertise on FashionViral?

Yes. Choose "Partnerships" in the form or write to [email protected] with a short description of your brand and what you would like to promote. Advertising is always clearly separated from our editorial content, and it never affects which places are listed, how they are ranked or how they are described.

Which countries do you cover?

We cover the United Arab Emirates and the United States, and the United Kingdom is coming soon. Our website and our iOS and Android apps cover all of these locations.